Legal documents
The agreements behind the service.
These documents are updated often — please review them frequently, because the version posted here is the one that applies. Which ones cover you depends on the services you have with us; your signed order form says which.
Documents last updated 04/2026
Questions? (469) 209-1027
Each link opens the live copy in a new tab.
- PDF Master Services Agreement General terms and conditions applicable to all DCB Technology products and services. Open , opens in a new tab
- PDF Services Attachment for Managed Services Core managed services including monitoring, remote management, and help desk. Open , opens in a new tab
- PDF Service Level Objectives Targeted response times depending on the severity level of an outage. Open , opens in a new tab
- PDF Service Description Schedule Description of the managed services offered by DCB Technology. Open , opens in a new tab
- PDF Residential Master Services Agreement Terms and conditions for residential and home customers. Open , opens in a new tab
- Web page Schedule of Third-Party Services Notice of third-party service providers and waiver of claims. Open , opens in a new tab
- PDF Data Processing Agreement Data security and privacy agreement, including statutorily required terms. Open , opens in a new tab
Before you sign
Want someone to walk you through it?
If a clause matters to your business — retention windows, response targets, where your data lives — call and ask. We would rather answer it now than have it come up during an incident.